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CUSTOMER CARE

Have any questions or concerns? 

We’re always ready to help!

 

Send us an email to:

info@localeja.com

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5 Holborn Road

Kingston, Jamaica

RETURNS

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Such a bummer that things didn’t work out :(. Luckily it’s possible for you to return the item of purchase and exchange it for a more suitable item. Merchandise must be returned within 7 days of successful deliver date in order to be exchanged, if there isn’t a suitable item available, a store credit will be issued. Please however, keep in mind the fine print:

 

  • Refunds aren’t given at any time.

  • Merchandise must not be worn, altered or washed.

  • Merchandise must have all tags, including any Kerry ManWomanHome hangtags, attached.

  • For hygienic and personal safety of our customers, the following items may not be returned: pierced earrings, hosiery, undergarments and swimwear.

  • Store Credit cannot be transferred.

  • Store credit may not be purchased and is only provided when previously purchased items have been returned.

  • If your purchase exceeds the value of the Store Credit, an additional method pf payment is required for the remaining balance due.

  • Store Credit never expires.

  • Customers are responsible for all shipping fees.

 

 

Returns that do not meet our policy will not be accepted for exchange and will be sent back to the customer.

PAYMENT & SHIPPING

PAYMENT

For all local orders, Localeja accepts payments via bank transfer, COD or card on delivery. For international orders, we accept payment only by PayPal at this time.

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*Please note PayPal offers a "checkout as a guest" option, if you don't see this option, feel free to send us an email & we will assist you.

 

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SHIPPING

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Locale offers worldwide shipping by partnering with the local post in your country to complete deliveries.

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*Orders placed late on Fridays, Holidays or during the weekend, will be processed by the post office on the next business day.

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Possible Delays:

 

We do our best to ensure the timely delivery of all orders. However, the postal service could be experiencing slight delays with overseas shipments.

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Locale Jamaica is not responsible for any delay in shipping or delivery issues once a shipment has been dispatched and tracking information sent to the customer.

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Tracking:

 

Both Standard and  Express options include tracking. Please, look for the tracking link in your confirmation e-mail to track your package.

DUTIES & TAXES

Please note, all international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. As such, we are not responsible for any additional duties, taxes, or fees.

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